Frequently Asked Questions
What payment methods do you accept?
We currently accept Cash on Delivery (COD) on every order.
What are your delivery times and charges?
Inside Dhaka: 24-48 hours. Outside Dhaka: 2-4 business days. Delivery charges depend on product size, weight, and destination and are shown at checkout.
Do you offer warranty on products?
Yes. Warranty periods vary by product category and brand. Warranty details are clearly mentioned on each product page.
What is your return and refund policy?
You can return eligible products within 7 days of delivery if they are unused and in original packaging. Refunds are processed within 5-7 business days after inspection.
How can I track my order?
Use the Track Order page with your order number and phone number, or contact our customer service team for live updates.
Do you ship outside of Dhaka?
Yes, we deliver nationwide across all 64 districts of Bangladesh through trusted courier partners.
Are the products genuine and authentic?
Absolutely. We source all products directly from authorized distributors and brands. 100% genuine products, guaranteed.
What are your customer service hours?
Our support team is available 10:00 AM - 11:00 PM, 7 days a week via phone and email.